Shipping policy

Destinations and methods

DEFSET delivers to Latvia, Lithuania and Estonia. Depending on the item and destination, checkout may offer courier delivery, delivery to an available parcel machine, or free collection from SIA DEFSET, Krišjāņa Barona iela 130 k-7, Riga, LV-1012, Latvia, Monday–Friday, 11:00–18:00.

The available carriers, methods and prices are displayed before payment. Standard delivery is free for orders of at least EUR 100 in Latvia and EUR 150 in Lithuania or Estonia unless checkout states otherwise. Free delivery may not apply to goods requiring special delivery because of size, weight or other characteristics; any charge will be disclosed before confirmation.

Processing and estimates

Orders are processed as soon as reasonably possible after payment is confirmed. If an item is held at DEFSET's store warehouse at Krišjāņa Barona iela 130 k-7, Riga, the estimated delivery time in Latvia, Lithuania and Estonia is 1–2 business days. If it is not held at the DEFSET store warehouse but is available from another supplier or partner warehouse, the estimated delivery time is normally 3–5 business days. If an item is unavailable from all warehouses, it cannot be ordered or delivered. If an order for such an item is nevertheless accepted because of a system or inventory error, SIA DEFSET will notify the Buyer without undue delay, cancel the affected order or line item, and fully refund the amount received for the unavailable item. Special-order and personalized goods may take longer; their estimated timeframe will be stated on the product page, shown during ordering, or agreed separately with the Buyer before the order is confirmed.

Unless otherwise agreed, delivery will occur without undue delay and no later than 30 days after the contract is concluded. Estimates may be affected by public holidays, promotions or circumstances outside DEFSET's control. DEFSET will notify the Buyer of a material delay.

Address, receipt and problems

The Buyer must provide complete and accurate delivery details. Reasonable actual redelivery costs may be charged when failed delivery results from incorrect information or unjustified failure to collect. On receipt, the Buyer should check for visible transport damage, record and photograph it where possible, and contact DEFSET promptly. This does not limit statutory remedies.

Tracking details are sent when the selected method supports tracking. For delayed, lost or incorrect shipments, contact hello@defset.eu and include the order number.